I think you are missing one other point to make here. I believe the customers attitude makes a HUGE difference here too. If you had demanded satisfaction and that day, I bet you would find it not covered quickly. When you are willing to work with the manufacturer, they will work with you.[/QUOTE]

I would agree with that. Working with anyone to resolve issues of any kind goes much better when both parties try to be understanding. If you work with them "and they are honest" which I believe Newmar is, they will do there best to help you out. I have a good working relationship with my dealer and if I need something, like a part, he will have Newmar direct ship to me if he doesn't have it.
Daryl

quote:

Originally posted by Nathan Focht:

quote:

Originally posted by Dav5942:

Now if we can just get Newmar to sell parts direct!

That is a dangerous slope. It would benefit us in the short run but it would upset the dealers and that is not good long term.

Totally disagree! Most of the items that need too be sold direct are low cost/low profit speciality items that become a real headache(four to five lines of comunication involved) to both Newmar and the dealer-trying to get the correct part number, etc.. The high cost/profit(frigs,ACs,etc.) items would still be obtained thru a dealer.

I totally agree, the vast majority of the parts we need are under $10, possibly under $5. By the time your local dealer finally orders it, pays shipping, then makes their profit you are paying double for the part than what you could get it direct from Newmar for. Then, in my case, I either have to drive 80 miles each way or pay to have the dealer mail it to me. So, I've waited weeks longer than if I could order direct, and paid $14 for a $5 part.

Or, like happened to me, I tried to order new wiper blades because mine were in bad shape when I bought the coach, due to how long the coach sat on the lot in the hot South Texas sun. I really hoped they'd replace the wiper blades for free, but no such luck. Anyway, they told me they didn't carry the blades and didn't want to order them, but that I could get them at any truck stop. So, three months later I desperately needed wiper blades and boy did the dealer lie! Try finding these wiper blades.