This should be read by those that are contemplating buying a Newmar product and also for those that have just ordered one or at least committed to do so.

My coach is off warranty as of Sept. 01/08. As many of you know, I have not had any real issues. Well, the same applies. With 24,000 miles on it, it ain't hurting anywhere.
I have had it serviced basically at either Newmar in Napanee IN and Spartan Motors in Charlotte, MI. Both companies have been exceptional at providing service beyond that one would imagine to be required. Certainly top shelf and a pleasure to do business with.
Well, anyway, I have no problems.....except one I noticed last winter in Florida. There is a soft putty like stuff coming from the top channel moulding, below the awnings. I cleaned some off and it looked okay, so I could just do the rest and be done with it. After all, it's 500 miles to Newmar. Anyway I called Jeff J. at the highline service and explained the issue. I told him I thought I could clean it up without problem and that it was only the right side. He told me that might work, however he believed it would eventually do it again. He said it was probably caused by a tape they used to use that could cause a similar issue and suggested it be fixed right. Fixed right requires the Girrard awning to be removed and the entire channel removed also. The old tape must be replaced and then a total reassemble. He also booked me for a later date than Sept.01 and said they recorded it as waranty.
Now, given the tightness of the industry and the willingness of me to tend to it myself, would you not think they would say, "oh yeh, it should be okay if you just clean it off"? No, they, and Jeff for that matter, is and are a class act. Looking after the customer beyond an acceptable level. I'm proud to be a Newmar owner and client. Regardless of the economy, they stand behind their product, even if they could easily slip a little, they do not. Thank you Newmar. Your dedication does not go un-noticed by me and by many.

Peter

This message has been edited. Last edited by: Lug_Nut,

Hi Doc! I agree with you! Not having a problem at the same level, when I had a slideout adjustment problem with my 2006 DSDP, the dealer never got it correct. Newmar noted it on the computer and fixed it 6 months out of warranty. Paul

Peter you are 'So Right'

We were just at the Factory for some final warranty work, One item being the Fridge. In the end it was determined the Fridge would have to be replaced, But they needed us to stay 2 more days Which because of my work schedule was not possible!!!

So we are going back in Aug and they will put in the New Fridge.

They could of said do it 'Now' or not at 'All' But they understood my position and agreed to do it when I could return.

Rick

quote:

Originally posted by Latitude:
Peter you are 'So Right'

We were just at the Factory for some final warranty work, One item being the Fridge. In the end it was determined the Fridge would have to be replaced, But they needed us to stay 2 more days Which because of my work schedule was not possible!!!

So we are going back in Aug and they will put in the New Fridge.

They could of said do it 'Now' or not at 'All' But they understood my position and agreed to do it when I could return.

Rick

I think you are missing one other point to make here. I believe the customers attitude makes a HUGE difference here too. If you had demanded satisfaction and that day, I bet you would find it not covered quickly. When you are willing to work with the manufacturer, they will work with you.

Nathan, That's a very good point. All the people that I know that receive great service are also very easy to work with and are understanding. This certainly makes everybodys job far easier.
Great input.

Peter

Having started RVing in 1966, I can honestly say I've been around. I bought my first Newmar two years ago, and ordered my second one in April. I have no knowledge of a better company in the industry, and, although not perfect, is head and shoulders above the rest.

Not to steal any thunder but anyone wishing to survive in this industry will have to take this attitude. Another example is a friend with a '03 Revolution has gotten Fleetweed to send him drawings, parts(for a price), etc. to help him update his old coach with computer desk, stand alone table, etc(would not have happened a year ago). Times are a 'changin' and those who want to survive will need to change also!

Now if we can just get Newmar to sell parts direct!

quote:

Originally posted by Dav5942:

Now if we can just get Newmar to sell parts direct!

That is a dangerous slope. It would benefit us in the short run but it would upset the dealers and that is not good long term.

I agree with Nathan. As a customer, I would like to buy parts direct. If I was responsible for the Newmar business, I wouldn't touch retail sales, beyond what they do now (when you are at Nappanee you can buy direct).

The cost of a retail sales is much higher. The irritation level is even higher.