I took my MH to the local Workhorse facility and told them I wanted a general service. One of the items was change tranny fluids and filter. I told them that I wasn't sure what was in the tranny (used MH) and that it was probably Dexron III. I picked it up today and found that they had filled it with Dexron VI! I suggested that that was probably inappropriate for the year that it was (2004). They said it wouldn't be an issue. I checked here and on Allison's web sight. Sure enough, my Allison serial number is below that which it is OK to use Dexron VI in according to Allison's Service Tip bulleting #1099F. I called right back to them, they sent me to local Allison shop (they didn't know) and an 800 number for Workhorse. The Workhorse guy was very nice and helpful. I mentioned the bulletin and he said that the local shop had screwed up. Gave me an 800 for Allison Tech and I verified with them. Faxed bulletin and phone numbers to local Workhorse and I am now waiting to see what happens. Allison said that they need to get that out and put in Transynd, run it for a bit and then change it again. We shall see.
Joe

quote:

Originally posted by JWatkins:
I took my MH to the local Workhorse facility and told them I wanted a general service. I picked it up today and found that they had filled it with Dexron VI!

Joe, Following up on that foul up I urge you to go to "Rate a Motorhome Service Center".

Your evaluation will not fall on deaf ears since Alan Stegitch the National Service Director gets every one of the ratings. Good centers are rewarded and poorly performing centers may be subject to loosing their dealership. If you come across a great service center then let him know. Service Centers that remain unrated forever live in limbo where they aren't deemed to be good or bad.

Do your part by responding to the Rate a Motorhome Service Center.

Thanks, Driver. I left an eval and an explanation.

My Workhorse service center called me back and stated that they would "make it right". I asked what that meant and was told that they would drain the Dexron VI adn refill with Dexron III. I was told earlier that they didn't make it any more, but now they could get enough. I suggested, as did Allison, that I use Transynd. They agreed to do that but would have to quote a price since it is "some expensive stuff". I said I think they should at lest apply the cost that I paid for the Dexron VI to that, but I also reminded them that it would have to be done twice to remove the Dexron VI. I take it in Monday and intend getting the air clear about what I will pay for (the difference between the first fill of Transynd and the Dexron VI) and not the second at all. We will see.
Joe

Off topic, but Alan Stegitch was the individual who refused ANY reimbursement for my non-recalled rear calipers (& ABS sensors) which were locking up. FWIW.

Thudman

Joe,

I would call these bozo's and tell them:
1) You will put a new filter on and fill it will Transynd free of charge.

2) I will put X miles on per Allison and you will put on another new filter and a fresh fill of Tranysnd.

3) You will warranty the transmission for the next 25,000 miles.

All of this in writing or you can speak to my attorney. They can pay about $250 on parts or $25k in damages plus lawyers fees.

This message has been edited. Last edited by: oemtech,

Didn't think about a warranty of any sort. The issue is logged with Workhorse. Figured that the two changes and good to go? Hmmm... maybe I should discuss this with Allison again. Thanks, oemtech.
Joe

quote:

Originally posted by JWatkins:
I picked it up today and found that they had filled it with Dexron VI! I suggested that that was probably inappropriate for the year that it was (2004). They said it wouldn't be an issue. I checked here and on Allison's web sight. Sure enough, my Allison serial number is below that which it is OK to use Dexron VI in according to Allison's Service Tip bulleting #1099F.

What's the best way to determine which transmission fluid that is in my MH? I have a 2005 model-year W20 chassis, using the 5-speed 1000 Allison transmission.

Thank you,

Richard, if you registered your MH with Workhorse, they will have that information and your Allison serial number as well.
Joe

quote:

What's the best way to determine which transmission fluid that is in my MH?

RICHARD: Workhorse began filling all their Allisons with TranSynd starting on April 6, 2005. Just check your chassis build date and you will know. ED

quote:

Originally posted by edgray:

quote:

What's the best way to determine which transmission fluid that is in my MH?

RICHARD: Workhorse began filling all their Allisons with TranSynd starting on April 6, 2005. Just check your chassis build date and you will know. ED

My build date is close to that, but will have to look at the label in the MH. I went to the Workhorse / My Motorhome and see dates and information listed, but not the actual build date.

If it's not TranSynd, what what fluid will it be? And looking at the Allison website, it looks like I can swith to TranSynd... is that correct?