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Winnebago Industries Circle of Excellence Reciepients 2008|
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"Administrator" "Workhorse Ambassador" |
News Release
WINNEBAGO INDUSTRIES HONORS DEALERS WITH THE PRESTIGIOUS CIRCLE OF EXCELLENCE AWARD FOREST CITY, IOWA, May 15, 2008 – [b/Winnebago Industries, Inc.[/b], manufacturer of Winnebago®, Itasca® and ERA™ brand motor homes, is pleased to announce its Circle of Excellence dealerships for 2008. Winnebago Industries established the industry’s first dealer excellence program in 1986 in order to recognize select dealers for excellence in customer satisfaction. At Winnebago Industries’ annual Dealer Days event in Las Vegas, Nevada, 139 dealers were honored with the Circle of Excellence award in recognition of their excellence in customer satisfaction as it relates to the customers’ sales and service experience with the dealer. “Winnebago Industries is pleased to recognize 139 outstanding dealers with this year’s Circle of Excellence award,” said Winnebago Industries Vice President of Sales and Marketing Roger Martin. “These dealerships have excelled in providing outstanding customer service before, during and after the sale. To achieve Circle of Excellence status, it is imperative for dealers to have knowledgeable sales personnel and qualified service technicians on staff, and these award winning dealerships do just that. They provide customers with the total RV experience, and for that reason, these dealers are deserving of this award.” Circle of Excellence scoring is determined by rating dealers in four categories: • A Purchase and Delivery Satisfaction Study which is direct customer feedback after the purchase of a motor home; • A Customer Satisfaction Study which surveys customers six months after their purchase; • A Sales and Marketing Assessment that evaluates a dealership’s sales, market share, stocking levels and participation in product training, Dealer Days and the Winnebago Itasca Travelers Club (WIT); and • A Service Parts Assessment that evaluates a dealership’s warranty/parts inventory, service training and certified technicians, and traveling customer care. “For the third year, Winnebago Industries has raised the standard for achieving Circle of Excellence status by increasing the minimum score required on customer satisfaction surveys,” said Martin. “None of us get better by doing the same thing year after year. You have to raise the bar if you expect to improve.” Dealerships earning the coveted Circle of Excellence status received an award featuring three concentric circles that symbolize the interconnected relationship between the customer, dealer and Winnebago Industries. Since its inception 22 years ago, four dealerships have achieved Circle of Excellence status each year the award has been presented. They are: (The Winnebago Industries’ brand the dealership represents is listed in parenthesis.) • Altman’s Winnebago, Carson, California (Winnebago) • Lazy Days R.V. Center, Inc., Seffner, Florida (Winnebago/Itasca) • McClain’s RV Superstore OKC West, Oklahoma City, Oklahoma (Winnebago/Itasca) • PleasureLand, Inc., St. Cloud, Minnesota (Winnebago/Itasca) In addition to these four dealerships, following is the rest of the 2008 Circle of Excellence award winners, including six first-time award winners (indicated with an “*”). ALABAMA Madison RV Center, Inc., Madison (Winnebago) ALASKA Great Alaskan Holidays, Inc., Anchorage (Itasca) ARIZONA Affinity RV Service, Sales & Rentals, Prescott (Winnebago) La Mesa RV Center, Inc., Mesa (Winnebago/Itasca) La Mesa RV Center, Inc., Tucson (Winnebago/Itasca) ARKANSAS Fred & Jack Trailer Sales, Inc., Bryant (Winnebago) New Hope RV's, Lowell (Itasca) CALIFORNIA Altman's Winnebago, Colton (Winnebago) La Mesa RV Centers, Inc., Davis (Winnebago) La Mesa RV Center, Inc., San Diego (Winnebago/Itasca) Pan Pacific RV Centers, Inc., French Camp (Winnebago) R. E. Barber Recreation Vehicles, Inc., Ventura (Winnebago) Village RV, Roseville (Itasca) COLORADO Nolan's R.V. Center, Inc., Denver (Winnebago) Steve Casey's Recreational Sales, Wheat Ridge (Itasca) CONNECTICUT Crowley RV Center, Bristol (Winnebago) DELAWARE Parkview Auto & Trailer Sales, Inc., Smyrna (Winnebago) FLORIDA Camping World RV Sales, Midway (Itasca) Carpenter's Campers, Inc., Pensacola (Winnebago/Itasca) Harberson RV - Pasco, LLC, Holiday (Winnebago/Itasca) Mark's RV & Boat Sales Ft. Myers, LLC, Fort Myers (Winnebago) Suncoast RV, Inc., Cocoa (Winnebago/Itasca) Suncoast RV, Inc., Jacksonville (Winnebago/Itasca) Suncoast RV, Inc., Ocala (Winnebago/Itasca) Suncoast RV, Inc., Winter Garden (Winnebago/Itasca) GEORGIA Bill Waits RV Supercenter, Pooler (Winnebago) John Bleakley RV Center, Inc., Douglasville (Winnebago/Itasca) John Bleakley RV Center, Inc., Unadilla (Winnebago/Itasca) IDAHO Bodily RV, Inc, Meridian (Winnebago) ILLINOIS Barrington Motor Sales, Bartlett (Itasca) Camping World RV Sales, Island Lake (Winnebago) J & J Camper Sales, Inc., East Moline (Winnebago) Winnebago Motor Homes & Trailer Sales, Inc., Rockford (Winnebago/Itasca) INDIANA Ben Davis Chevrolet Oldsmobile Buick & Pontiac, Inc., Auburn (Winnebago) Camping World RV Sales, Greenwood (Winnebago) Camp-Land, Inc., Burns Harbor (Winnebago) Suncoast RV, Inc., Elkhart (Winnebago) IOWA Ace Fogdall, Inc., Cedar Falls (Itasca) Harrison RV, Inc., Jefferson (Winnebago) Johnny Ketelsen Recreation Vehicles, Inc., Hiawatha (Winnebago) Leach Camper Sales, Inc., Council Bluffs (Winnebago) Lichtsinn Motors, Inc., Forest City (Winnebago/Itasca) US Adventure RV, Davenport (Winnebago/Itasca) KANSAS Four Seasons RV Acres, Inc., Abilene (Winnebago) Hawleywood RV Ranch, Dodge City (Winnebago) Olathe Ford R.V. Center, Gardner (Itasca) LOUISIANA Miller's RV Center, Baton Rouge (Winnebago) Southern RV Supercenter, Bossier City (Winnebago) Stevens RV Center, Inc., Lafayette (Winnebago) MAINE Motorhome & RV Super Center, Auburn (Winnebago) MARYLAND Beckley's Camping Center, Thurmont (Winnebago) MASSACHUSETTS Diamond R.V. Centre, Inc., Hatfield (Winnebago) MICHIGAN General RV Center, Inc., Wixom (Winnebago/Itasca) General RV Center, Inc., Birch Run (Winnebago/Itasca) MINNESOTA Brambilla's, Inc., Shakopee (Itasca) Pleasureland RV Center - North Metro, Ramsey (Winnebago) Universal Power/Marine/RV, Rochester (Winnebago) MISSISSIPPI American RV Centers, Inc., Olive Branch (Winnebago) Country Creek RV Center, Inc., Hattiesburg (Itasca)* Johnny Bishop, Inc., Columbus (Winnebago) Reliable RV Sales, Biloxi (Winnebago) MISSOURI M.B. Thomas Winnebago, St. Louis (Winnebago) Reliable Imports & RV, Springfield (Itasca) Trailside Campers RV Sales, Inc., Grain Valley (Winnebago) Wheelen R-V Center, Inc., Joplin (Winnebago) MONTANA McCollum Modern R.V.'s, Inc., Great Falls (Winnebago/Itasca) Pierce RV's, Billings (Winnebago) Rangitsch Brothers LLC, Missoula (Winnebago) NEBRASKA Leach Camper Sales of Lincoln, Inc., Lincoln (Itasca) NEVADA Findlay RV, Las Vegas (Winnebago) McKinnish Camper Corner, Carson City (Itasca) Michael Hohl RV Center, Carson City (Winnebago) NEW HAMPSHIRE Campers Inn, Inc., Merrimack (Winnebago) Hill's RVs, Center Conway (Winnebago) NEW JERSEY Cedar Ridge RV Center, Branchville (Winnebago) Colonial Itasca, Lakewood (Itasca)* NEW MEXICO Chisolm Trail RV, Albuquerque (Itasca) Rocky Mountain RV World, Inc., Albuquerque (Winnebago) NEW YORK Alpin Haus RV, Amsterdam (Winnebago) NORTH CAROLINA Bill Plemmons RV World, Rural Hall (Winnebago) Howard RV Center, Wilmington (Itasca) Tom Johnson Camping Center Charlotte, Inc., Concord (Winnebago)* Tom Johnson Camping Center, Inc., Marion (Winnebago) NORTH DAKOTA PleasureLand RV Center - Fargo, Fargo (Winnebago) Swenson, Inc., Minot (Winnebago)* OHIO Colerain Trailer Center, Inc., Cincinnati (Winnebago) Farber Motors, Inc., Columbus (Winnebago/Itasca) Lewis Auto Sales, Inc., Dayton (Itasca) Shafer's Truck and RV Sales, Delta (Itasca) Town and Country RV Center, Inc., Clyde (Winnebago) OKLAHOMA Dean's RV Superstore, Inc., Tulsa (Winnebago) OREGON Gresham R.V. Center, Inc., Gresham (Winnebago) Guaranty RV Centers, Junction City (Itasca) Olinger Travel Homes, Hillsboro (Itasca) Olinger Travel Homes, Portland (Itasca) Roberson RV Center, Inc., Salem (Winnebago) The RV Corral, Inc., Eugene (Winnebago) PENNSYLVANIA All Seasons Recreational Vehicles, Inc., Easton (Winnebago) Ansley & Lewis, Inc., Duncansville (Winnebago) Ferraro Ford, Inc., North East (Winnebago/Itasca) Harold's RV Center, Inc., Bath (Itasca) Joe's Marine, Inc., Sayre (Winnebago) Tom Schaeffer's Camping & Travel Center, Inc., Shoemakersville (Winnebago) Valero Century, Inc., Delmont (Winnebago)* RHODE ISLAND Arlington R.V. Supercenter, Inc., East Greenwich (Winnebago) SOUTH CAROLINA Camper Country, Myrtle Beach (Winnebago) SOUTH DAKOTA Northern Hills Homes & RVs, Whitewood (Winnebago/Itasca) Spader Camper Center, Sioux Falls (Winnebago) TENNESSEE Cullum & Maxey Camping Center, Inc., Nashville (Winnebago) TEXAS Billy Sims Trailer Town - Lubbock, Lubbock (Winnebago) Camper Clinic, Inc., Rockport (Itasca) Crestview RV Center, Buda (Winnebago/Itasca) Jack Sisemore Traveland, Amarillo (Winnebago) McClain's RV Superstore Fort Worth, Inc., Fort Worth (Itasca) McClain's RV Superstore N. Dallas, Inc., Lake Dallas (Winnebago) McClain's Longhorn RV, Inc., McKinney (Itasca)* McClain's RV Rockwall, Inc., Rockwall (Winnebago) Shady Pines RV Center, Inc., Texarkana (Winnebago) UTAH Motor Sportsland, Inc., Salt Lake City (Winnebago) VIRGINIA Reines R.V. Center, Inc., Manassas (Winnebago) Snyder's RV, Virginia Beach (Winnebago) T/A Safford Motors Dodge, Fredericksburg (Itasca) VERMONT Ehler's RV, Essex Junction (Winnebago) WASHINGTON I-5 Uhlmann RV, Chehalis (Winnebago) Poulsbo RV, Inc., Poulsbo (Winnebago) Poulsbo RV, Inc., Kent (Winnebago) R 'N' R RV Center, Liberty Lake (Winnebago) Roy Robinson Chevrolet-Subaru & Motorhomes, Marysville (Winnebago/Itasca) Russ Dean Family RV Center, Pasco (Winnebago) South Side Motors, Inc., Tacoma (Winnebago) WISCONSIN AOK RV Sales, Menomonie (Winnebago) Van Boxtel RV Supermart, LLC, Green Bay (Winnebago) CANADA ALBERTA Woody's RV World, Red Deer (Winnebago) BRITISH COLUMBIA Okanagan Travel Land, Summerland (Winnebago) ONTARIO Forest City Motor Homes, Ltd., Thorndale (Itasca) |
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"Winnebago Coach Forum Member" |
Amazing, I have a hard time believing that Crestview RV in Buda, TX made the list. Maybe it is because they sell a lot of motor homes for Winnebago, it sure isn't because of there customer service and/or service department. Had my MH there several times and it comes back with more problems than when it went in.
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This is hard to believe: Poulsbo RV, Inc., Poulsbo (Winnebago) made this list. They told me that two windshield washer nozzels cost $45.00.
Steve |
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Those awards are hard to figure. KOA gave a President's Award to their franchisee in Vernal, Utah. It was awful and when I asked for a refund, the owner slammed the money on the counter. So I wrote KOA about giving this clown a "President's Award" since he didn't care about his customers Their answer, "well each campground is an independent franchisee and we can't be responsible for them." Not even, we're sorry, we'll look in to it, here's a free coupon for a night's camping so you won't hate all KOAs forever. BTW, this is not a KOA bash, just recounting an experience with one KOA and the corporate response.
And to the point, these awards are based on something, but I am not sure it is exactly the publicly stated criteria. I agree with the writer about CrestviewRV (even the sales people have avoided me. Maybe a shower would help. |
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Winnebago Industries Circle of Excellence Reciepients 2008
